Frequently Asked Questions
Everything you need to know about your Cole Haan experience.
What is your return policy?
We offer free returns on all unworn items within 30 days of purchase. Items must be in their original packaging with tags attached to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options at checkout for faster delivery.
How do I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a soft damp cloth for cleaning and applying a high-quality leather conditioner every few months.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs regulations.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment plans.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.